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UKVI takes further steps to improve the customer service

08 June 2014

Some of the applications related to the permanent residence in the United Kingdom must be submitted via the post to the UK Visas and Immigration without the possibility to apply through the PEO – the same day service appointment. This includes residence permit and settlement applications under the EEA 2006 regulations and applications for naturalisation as a British citizen.

Therefore, from 2 June 2014, applicants who submit their application via the post in the categories above will be able to receive status updates about the progress of their applications by email. This measure was introduced as a response to customers’ feedback complaining that applications have often to wait months before the decision is made without any possibility to enquire about their situation.

If you have any questions related to the visa application process inside or outside of the United Kingdom, please contact us on 0044 20 3384 3075 or via email : info@migraco.com.


Migra & Co is a private immigration company, regulated by the Office of the Immigration Services Commissioner (OISC), reference number F200900038. This website is not a government website and as such, we are not linked or affiliated with the UK Visas and Immigration. We offer expert legal advice and flexible tailored solutions to both private and corporate clients to ensure that their immigration needs are met. If you wish to download or prepare a UK visa application form, you can do so free of charge by visiting the Official UKVI website.