How to correct the information on your BRP card?

This article will explain how the migrants correct the information when they notice there is an error on their current endorsements.

The applicant must report the problem online if the error was on a biometric residence permit (BRP). If the error relates to a vignette endorsement and is raised within 3 months of arrival in the UK the applicant should contact UKVI International Sheffield. The migrant has to provide a scan copy of the visa with the email.

What is a Biometric Residence Permit (BRP)?

Migrants will receive a BRP card if they applied to stay in the UK for longer than 6 months, extend the visa to longer than 6 months, applied to settle in UK etc.

Please note that the applicant will receive the BRP card automatically if his/her visa or immigration application is approved. The migrant does not need to apply separately for a BRP card.

What is the information on the BRP card?

The BRP card will include the migrant’s:

  • Name, date and place of birth
  • Fingerprints and a photo of face (biometric information)
  • Immigration status and any conditions of the stay
  • Whether the applicant can access public funds, for example benefits and health services


Please note that there might be a National Insurance (NI) number printed on the back of the BRP card depending on the visa status.

Why is the BRP card important?

A BRP card can confirm your identity, right to study or work in the UK, right to any public services or benefits you are entitled to etc.

Migrants will be asked to provide their fingerprints and biometric information (photo) as part of the visa or immigration application. The visa centre worker will take a digital photo of your face, scan your fingers on a glass screen as well as ask you to provide your signature. The whole process normally takes less than 5 minutes and does not involve any ink.

Where can you provide your biometric information?

The place of biometric collection depends on how the applicant submits his/her visa application.

The applicant will go to the following place if he/she submitted an application in the UK:

  • a UK Visa and Citizenship Application Services (UKVCAS) service point
  • a Service and Support Centre
  • a Post Office branch


If the migrant outside the UK, he/she will be asked to go to a visa application centre to collect the biometric information.

How much does the biometric collection cost?

It costs £19.20 to collect the biometric information if you submitted your application in the UK. However, if you applied from outside the UK the cost would be included in your application fees.

Where can you collect your BRP card?

The applicant will receive his/her BRP card if the application is made in the UK. It normally takes 7 to 10 days of receiving the decision letter issued by the Home Office.

If the application is made outside the UK, the migrant has to collect his/her BRP card once he/she arrives in the UK. The applicant will receive a vignette endorsed in the passport following the approval. The vignette will have a 30 days validity. The applicant will need to travel to the UK within the validity of the visa in order to collect the BRP card at the local post office branch.

Please note that the applicant might receive a fine of up to £1000 if he/she does not collect the BRP card.

How can you report a problem with your new BRP card?

If there is a problem with your BRP when you arrive, you must report it within 10 days. Otherwise the applicant might have to apply and pay for a replacement. The migrant can report online if the BRP card did not arrive, or any mistakes in the length or conditions of the visa, applicant’s name, gender or date of birth, as well as the BRP card was damaged when it arrives.

If your BRP card is lost or stolen

Migrants can report the biometric residence permit (BRP) lost or stolen from inside or outside the UK. However, migrants can only order a replacement from inside the UK. The Home Office will contact the applicant within 1 working day of reporting it. Once the applicant report his/her BRP card is lost or stolen, it cannot be used anymore.

If the BRP card was valid for 3 months or more, migrants should report the lost or stolen BRP card or order a replacement online within 3 months of losing it. Please note that there might be a fine up to £1000 if you do not apply for a replacement within 3 months.

In addition, the applicant does not have to make a replacement if his/her BRP card was valid for less than 3 months.

Please note that if the BRP card is lost or stolen outside the UK, the applicant cannot apply for a replacement. Alternatively, the migrant will receive a ‘replacement BRP visa’, which only to be used once for re-enter the UK, and it costs £154. Once the applicant return to the UK, he/she must apply for a replacement BRP card within 1 month of the return.

Contact Our Immigration Team

For expert advice regarding any aspect of the BRP card, please contact our immigration team on 0203 384 3075 or contact us here.


The content of this article is for general use and information only. Since each case should be prepared on its own merit and in light of the constant amendments to the Immigration Rules, it is important to note that the information provided must not be relied upon unless Migra & Co has either given written consent or has been officially engaged in relation to a specific immigration matter. As a result, Migra & Co will take no responsibility for any damage, cost or loss resulting from relying on the information contained in this article, blog and website.