11 Jun How to make a complaint to the Home Office?
Individuals can make a complaint to the Home Office using the online complaints form link or send email
Migrants will need to provide the information below:
- Contact details, for instance, their address and phone number;
- The names of the applicant/original complainant if they are completing this on behalf of someone else – they must provide with written authority to disclose information about another person’s case;
- Full details of the matter they’re complaining about, including times, dates and locations;
- The names or identifying numbers of any staff they’ve dealt with;
- Details of any witnesses to the incident, if appropriate;
- Copies of the relevant letters or papers;
- Details of any reimbursement issues including papers and receipts to support their claim;
- The Home Office reference details, for instance, refund reference, appeal reference or UAN (unique application number);
- If the complaint is in relation to the Home Office contact centre, they will need to know the date they called, the number they dialled and the number they called the Home Office from.
The Home Office states that they will reply within 20 working days. If the complaint suggests serious professional misconduct, the Home Office will respond within 12 weeks.
Contact Our Immigration Team
For expert advice regarding any aspect of the UK visa application, please contact our immigration team on 0203 384 3075.
The content of this article is for general use and information only. Since each case should be prepared on its own merit and in light of the constant amendments to the Immigration Rules, it is important to note that the information provided must not be relied upon unless Migra & Co has either given written consent or has been officially engaged in relation to a specific immigration matter. As a result, Migra & Co will take no responsibility for any damage, cost or loss resulting from relying on the information contained in this article, blog and website.
